Senior Operation Manager
Job Type : Full Time
Job Industry : Information Technology and Services
Job Function : Management
Experience : Senior Staff/ Supervisor / Coordinator / Team Leader
Education : Bachelor Degree – S1
Description
Influx is seeking to hire an experienced manager to build and run a high-performance team to deliver service to our clients, to their satisfaction. Influx is a fast-growing startup offering a scalable, elastic and turnkey customer support solution for tech companies and ecommerce brands. This is a remote position, you’ll be working from home, managing a team of 20-30 customer service agents, team leaders, and account managers. You’ll be working remotely with employees from various countries, delivering service to clients located all over the world.
About Influx
Our 24/7 on-demand support service guarantees response times and coverage. We can troubleshoot and solve customer problems in under one hour, every hour of the week. Our head office is in Melbourne, Australia, and we have around 200 staff located around the globe. Feel free to give us a visit at www.influx.com!
Requirements
What We’re Looking for:
- Success story in managing 15+ people, preferably in the service industry
- Prior experience managing a complex team containing various roles
- Prior experience working in a B2B environment
- Takes initiative and performs autonomously
- Ability to form effective plans and roadmaps
- A team player, able to work with various stakeholders
- Good communication skills, including written and spoken English
Responsibilities
- Ensure the success of each client in your portfolio
- Make sure your team meet their KPI
- Design your team, and implement that design
- Maintain and improve culture and morale
- Maintain and improve the profitability of your team
- Communicate and coordinate with the sales team, HR, and other teams
Benefits
- Work from home (primarily)
- Work with clients in the USA, EU and elsewhere
- Work with and learn from high-performing colleagues
MANDATORY: As one step of the process, please fill out our type form here:
https://influx.typeform.com/to/IsoJzY?thread=dm-id-urbanhire
Please Apply Through This Link