NIAGAHOSTER

●     Provide help desk support to Web Hosting users through conversations (live chat and phone);

●     Identify customer needs and help customers use specific features;

●     Inform customers about new features and functionalities;

●     Follow up with customers to ensure their technical issues are resolved;

●     Gather customer feedback and share with internal team (Product, Acquisition, Reputation Management, Finance, etc);

●     Assisting Server Admin to monitor servers performance;

●     Response and check abuse of service (spam/phishing).

●     Min Diploma in any field (IT field is a plus);

●     Have a set of skills customer-oriented, good communication skill, confidence, friendly, good in negotiation;

●     Having knowledge in the domain, hosting, blog, and website will be valued;

●     Have a big enthusiasm for self-developing, more specifically being an IT curious person.

●     Implement sales plan and communicate with customers in the territory in order to achieve target revenue;

●     Obtain solution for customer requirement or issue on service for future service enhancement on timely manner and new product development in order to enhance service standard and to maximize customer satisfaction;

●     Have a passion to maintain customer satisfaction and customer loyalty in order to increase customer buying;

●     Gather customer feedback and share with internal team for product and service development;

●     Collaborate with the Production Team according to the customer project and needs.

●     Strategically foster customer engagement;

●     Operating as the lead point of contact for any and all matters specific to the accounts;

●     Crafting sales ideas/innovation to attract more customers.

●     Have a set of skills customer oriented, good communication skill, confidence, friendly, good in negotiation;

●     Having knowledge in domain, hosting, blog, and website will be valued;

●     Experience delivering client-focused solutions to customer needs;

●     Great empathy;

●     Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail;

●     Excellent listening, negotiation and presentation abilities;

●     Strong verbal and written communication skills.

●     Analyzing raw data;

●     Improving data quality and efficiency;

●     Build data systems and pipelines;

●     Evaluate business needs and objectives;

●     Interpret trends and patterns;

●     Combine raw information from different sources;

●     Explore ways to enhance data quality and reliability.

●     Develops, constructs tests and maintains architectures, such as databases and large-scale processing systems thus enable seamless data collection & analysis;

●     Recommend and implement method to improve data reliability, efficiency, and quality;

●     Develop data set processes for data modeling, mining, and production.

●     Technical expertise with data models, data mining, and segmentation techniques;

●     Knowledge of programming languages (e.g. Java and Python);

●     Hands-on experience with SQL database design;

●     Great numerical and analytical skills;

●     Excellent problem solving and troubleshooting skills.

●     Act as a creative executor to apply employee engagement program and tools to support operational changes and improvements;

●     Execute employee engagement activities such event, rewards and recognition activities, and other programs and relevance event in order to deliver employee positive experiences;

●     Understand the unique perspective of the target audience (needs, wants, priorities) in order to improve communication and deliver a relevant initiatives;

●     Act as middle-person to manage relationships and coordination between HR and targeted teams.

●     Familiarity with traditional and modern engagement & team building strategies and techniques;

●     Advanced organizational skills with the ability to handle multiple assignments;

●     Strong communicators with skills in writing and public speaking;

●     Creative brain to develop out-of-the-box engaging event and programs;

●     Project management skills;

●     Flexible, dynamic, and engaging, with strong interpersonal skills.

●     Post, update, and remove job ads from job boards, careers pages, and social networks;

●     Screening resumes and application forms;

●     Sourcing prospective candidates by utilizing various methods including internet job boards, LinkedIn, ad-reply, networking, direct sourcing, etc.;

●     Calling up prospective candidates for job pitch;

●     Following and supporting our recruiter in interviews and meetings;

●     Screening applicants’ skills based on their resume and through interviews;

●     Prepare HR-related reports as needed;

●     Provide analysis & research report on various HR project;

●     Participate in organizing company events and career days.

●     Experience in HR-related field;

●     Familiarity with an HR system, ATS, and resume databases;

●     Good understanding of full-cycle recruiting;

●     Organizational skills;

●     Task management skills;

●     Excellent interpersonal & communication skill;

●     Strong analytical and problem-solving skills;

●     Fast learner;

●     Avid interest and proficiency in IT;

●     Proficient in English.

• Perform system & software installations, upgrades, and maintenance, patch administration, kernel modification/upgrades, file system management, performance, and security analysis, and network configuration/tuning;
• Perform various levels of support for systems and servers (Linux based);
• Install and configure various network equipment;
• Create and maintain necessary tools to monitor our network and ensure 100% network uptime and delivery;
• Create custom scripts to automate various tasks and workflows;
• Support the CSA team when needed.
• Escalate unresolved issues to the Engineering team.;
• Taking regular back up of data, create new stored procedures, and listing back-up is one of the duties;
• Enhance, maintain and create the tools for the Linux environment and its users;
• Install and integrate new server hardware and applications.

• Bachelor degree in technology-related fields or equivalent;
• A solid understanding of Linux system administration;
• A solid understanding of networking, firewalls, load balancers, TCP/IP, security standards;
• Solid networking knowledge (OSI network layers, TCP/IP);
• Good to have Experienced with Ansible, Chef, IPMI / iDrac, RAID, FSCK, VMWARE, OVZ 7, Vanguard.

• Acquire new partners to grow the affiliate scheme;
• Find the best solutions for affiliate partners;
• Analyze campaign activity to ensure affiliates deliver the best ROI;
• Manage the affiliate budget, including commission and budget spend;
• Oversee all affiliate campaigns;
• Initiate new campaign ideas, incentives, and bonuses for the affiliate scheme;
• Develop the affiliate marketing strategy with the aim of recruiting new affiliate partners and delivering sales volume;
• Maintaining close relationships with our partners/affiliates;
• Research relevant industry experts, competitors, target audience, and users;
• Brainstorm fresh and creative approaches to influencer campaigns;
• Liaising with the marketing team to create and coordinate marketing strategies that work across different channels.

• Familiar or willing to learn the basics of SEO and conversion optimization;
• Familiar with website monetization (an active blogger/ publisher) is a plus;
• Strong written and verbal communication skills;
• Strong sales and negotiation skill;
• Strong partnership management skills;
• Driven and results-orientated;
• Effective reporting and presentation skills;
• A good understanding of tracking technology;
• Ability to work to tight deadlines;
• Fluent in English.